Contact us
We look forward to hearing from you and are happy to answer any questions or concerns you may have. Here are several ways you can reach us:
Our friendly staff are available by phone Monday to Friday from 8:00 to 17:00, and ticket support is available around the clock. If you need immediate assistance, call us at the following number:
+49 (0) 9901 87994 95
Personal service, professional solutions.
No matter which contact method you choose, we are here to help you. Your satisfaction is our primary goal, and we strive to answer all your inquiries and concerns.
Help and Support Center
This helps us help you quickly
For technical matters, please state your customer number, the affected product or IP address, a short description of the problem and the time since which it has been occurring. Error messages are best sent as text rather than screenshots. That way we can look straight away instead of having to ask first.
- Customer numberSo we can find your account straight away.
- Product or IP addressWhich server or package is affected.
- Short description of the problemWhat happens, what was expected, error messages as text.
- Point in timeSince when the problem has occurred and whether anything has changed.
Further points of contact
Reseller programme and API
Your own brand, your own prices, order products via API.
To the reseller programme
Bug bounty programme
For security researchers: report vulnerabilities responsibly.
To the bug bounty programme
Frankfurt data centre
Maincubes FRA01, TÜV Level 3, ISO 27001, green electricity.
To the data centreFrequently asked questions
Short answers to the questions we are asked most often about this.
By phone Monday to Friday from 8:00 to 17:00. Via the ticket system we are there for you around the clock, seven days a week.
Create a ticket in the customer area. Tickets are processed at night and at weekends as well.
In the helpdesk at help.famesystems.de you will find guides for all products, from initial setup to troubleshooting.
Send us an e-mail or use the form on the reseller page. We will get back to you with the conditions and API access.