We offer a variety of payment methods. Choose the easiest and most convenient payment method for you. The fees depend on the payment method you choose. In most cases FameSystems will take care of the transaction fees for you. Different customers like to pay in different ways and with FameSystems you can use all the different payment methods. From international payment card providers like Visa and American Express to digital wallets and platforms like PayPal and PaySafeCard, we make it easy for you to complete transactions with ease. You can find a list of all payment methods here.

After payment, our products are usually set up within minutes; delivery and installation are automated. You can view and track the progress at any time in the web interface. The setup of dedicated servers can take up to 72 hours (on working days), depending on your individual configuration and the availability of the hardware. Please note: Regardless of which product you purchase, the setup process will only begin after we have received payment from you.

We are located exclusively in Germany to ensure the highest security standards for our customers. All FameSystems servers and products have their home in the Maincubes in Frankfurt. The Maincubes offers a maximum capacity of 2,142 racks on 4,200 square metres in 6 rooms with 11 megawatts of power and cooling. The redundant power concept is based on the innovative UPS from Piller Power Systems and 6 independent diesel generators. The redundant air conditioning system is one of the most efficient solutions for data centre air conditioning.

Our data centre in Frankfurt is TÜV Level 3, DIN EN 50600 and ISO 27001 certified. This means that FameSystems contractually guarantees you a redundant and uninterruptible power supply and 100% availability. Both banks and insurance companies strive for this standard.

A multi-level security system protects your data. You benefit from the clear advantages of a data centre in Germany, such as operation according to German standards for data protection and operational security as well as DSGVO compliance.

The security of your servers is close to our hearts. All our servers are protected 24/7 against DDoS attacks (up to over 1 TBit/s) with multi-level protection measures and filtering methods. FameSystems relies on the worldwide market leader Arbor Networks. Our DDoS protection (up to 1 Tbit/s) mitigates all customer traffic 24/7 so that potential attacks are filtered and blocked in real time. You can find more information about FameSystems DDoS protection here.

You can upgrade your product at any time via the customer area. If you are already using the largest package, you are welcome to contact us about an upgrade and we will carry out a customised upgrade for you.

FameSystems guarantees price stability for the entire duration of the product you have booked. You don't have to worry about sudden price increases. This makes us a predictable and pleasant partner at your side with calculable and constant costs.

As soon as you rent a server from us, you enter into a contract with us, similar to shopping at the corner shop. Since our contract is made over the internet, it is of particular importance that you provide correct information in your profile, including your full name, street and house number, your place of residence with postcode and country. This information is especially important if you rent a domain or a root/vserver from us. For example, domains ending in ".de" can only be rented with correct information, as we are bound by the specifications of DENIC (http://www.denic.de). For root and vServers, you are responsible for all operations on your server. In case of problems or complaints, we always need a direct contact person, which is why a correct address is also essential in this case.